Bookshop Trading Terms
These terms are issued by Thomson Reuters (Professional) Australia Limited (ABN 64 058 914 668) (TR) in respect of account relationships for TR products sold in Australia.
ORDERS
Orders should be in writing.
Fax: (02) 8587 7200
Mail:
Customer Support
Thomson Reuters (Professional) Australia Limited
100 Harris Street, Pyrmont NSW 2009
or
DX 22424,
Balmain
Email: LTA.Service@thomsonreuters.com
Phone: 1300 304 195
BOOKSHOP DISCOUNTS
A discount of 33.3% applies to Lawbook Co. & ATP books for Australian Bookshop accounts.
A discount of 15% applies to overseas paper product groups for Australian Bookshop accounts:
Subscription publications including digital, looseleaf, encyclopaedic and law report works are not available for resale.
RETURNS POLICY
Requests to return must be in writing, showing ISBN, title, quantity and invoice number. Returns must be within 12 months of date of original invoice. All stickers and marks must be removed from the books.
Where an order comprises multiple copies of a title, TR reserves the right to refuse return of more than 10% of the volume of the title. Where an order comprises multiple copies of more than one title, TR may also refuse return of more than 10% of the volume of each title sought to be returned.
On receipt of the returns request a Return Authority will be issued with pre-addressed authorised return labels. One copy of the Return Authority must be returned with the goods and an authorised label affixed to the outside of each box.
The Return Authority is valid for 20 days from date of issue.
FREIGHT
Freight on overstock is at customer's expense and must be pre-paid. Any return consignment damaged in transit due to bad or insufficient packaging will be returned at the customer's expense.
OVERSEAS PUBLICATIONS
No returns of overseas publications will be accepted. These are on firm sale basis only.
OLD EDITIONS
Old editions can be returned up to 1 month after publication of the new edition.
Only the title page and cover need to be returned to the Head Office address.
DAMAGED BOOKS RECEIVED
On receipt of a damaged order contact TR head office immediately for return instructions. Requests to return damaged goods must be actioned within 5 working days of receipt of order. Any such returns will be at TR's expense.
Covers and title page need to be returned to the Head Office address once authorised.
INCORRECTLY SUPPLIED ORDERS
On receipt of an incorrect order, contact TR head office immediately for return instructions. Any such returns will be at TR's expense.
DELIVERY POSTAGE AND HANDLING CHARGES
No delivery and handling charges will apply for non-urgent orders over $100.
A delivery and handling fee of $14.25 (incl GST) will be charged for each order under $100.00 (incl. GST).
CREDIT CARD SURCHARGE
All American Express and Diners Club payments received are subject to a 2.95% surcharge. We reserve the right to make changes to this surcharge. Further we reserve the right to extend the application of a surcharge to other payment mechanisms. We will inform you of any such changes in writing prior to the change taking effect.
PAYMENT TERMS
Payment terms are net 30 days from date of invoice, except for charge forward orders - where previously agreed with TR.
September 2008
