CUSTOMER SUPPORT
Training
The Thomson training team is ready to visit you, to demonstrate the Westlaw service, and provide full training across your organisation.
As a Westlaw customer, you receive at no charge, in-house training designed to meet your organisation's specific needs and help users get the most from the service. We work with you to develop tailored training sessions that focus on the type of research information you need. You are provided with comprehensive training materials that feature step-by-step instructions with screen shots.
Customer Support
Our dedicated support team of professionals is on hand 24 hours a day, seven days a week, 365 days of the year to attend to your phone call.
Phone: 1800 110 009
Email: askwestlaw@thomson.com.au
Technical Requirements
The westlaw.com.au sign-on screen gives you the ability to transmit your password and client identification information to a Secure Sockets Law (SSL) Connection.
System Requirements
- Windows XP, 2000, 98, 95; or Windows NT; or Mac OS 8.5 or later
- Windows XP: requires Microsoft Internet Explorer 6 or Netscape 6.1 or later
- Windows 2000, 98, 95 or Windows NT: Requires Internet Explorer 4.01 or later or Netscape 4.06 or later (Netscape 6.0 is not supported)
- Mac OS: Requires Internet Explorer 4.5 or later or Netscape 4.5 or later
- 32MB RAM
- 640 x 480 or higher screen resolution (800 x 600 or higher screen resolution recommended)
- JavaScript enabled in the browser
- Cookies enabled in the browser
Need Help Signing On?
Forgot Your User Name or Password?
If you have forgotten your user name or Westlaw Australia password, you can call Westlaw Australia on 1800 110 009 or send an email to askwestlaw@thomson.com for assistance.
What is the Client ID?
The client ID is used by law firms to record billable time. If you do not use a client ID to record billable time, you can type any character(s) in the Client ID text box. The Client ID is recorded in the Research Trail and in the WestClip and KeyCite Alert entries so you may find it useful to enter characters that relate to your research in the Client ID text box. For example, law school students may want to tenter a course title.
What is Save this password and Save this user name password?
These options automatically enter your Westlaw password or your personalised user name and password when you access westlaw.com.au.
Security note: Of your password is entered automatically, anyone using your computer can assess Westlaw International with your password.
What is Secure Sign On?
The secure sign-on option encrypts your password as it is transmitted so that a third party cannot observe it. To use this option, your browser must support secure sockets layer (SSL) encryption protocol.
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